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Travel Agents

Travel agents are no longer required to have a state licence or membership of the Travel Compensation Fund. All signage and references to licensing and Travel Compensation Fund membership should be removed from business premises, documentation and advertising.

Consumer protection

  • Travel agents must follow the Australian Consumer Law and other general protection laws.  For help understanding the key provisions of the ACL visit Australian Competition and Consumer Commission's free online Competition and consumer law education program. Agents are encouraged to seek independent legal advice.
  • To help travel agents and consumers, there is an AFTA Travel Accreditation Scheme (ATAS).
  • The Travel Compensation Fund is no longer accepting new claims and is closing by the end of 2015.
  • If you have a current claim, please call the TCF Claims Hotline on 1300 658 165. You can also send an email to mail@tcf.org.au or write to Travel Compensation Fund, Level 3 -15 Castlereagh Street, Sydney NSW 2000.