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This page will be developed over the coming months to provide additional information about the Residential Tenancy Commissioner (RTC) to help owners and tenants to resolve disputes about bonds.
The Commissioner will develop legal and procedural guidelines. These guidelines will give clear information about what is required to support a disputed claim, such as receipts and quotations. Guidelines will also detail legal principles to explain what claims the Commissioner will support.
If you are a property manager or expect to deal with bonds on a frequent basis, you should visit this site regularly to view new and updated information on guidelines.
RTC Draft Guidelines for Residential Tenancy Dispute 
[115 kb/14 pages]
Version 1 (15 June 2010)
A pamphlet has been developed as a succinct guide to the Commissioner's processes. Click here to download a copy.
To view this pamphlet you should have Adobe Reader installed on your computer. To download a copy of the free PDF reader Adobe Acrobat, click on the icon below and follow the download instructions.
Click here to download free Adobe Reader
If you need to lodge a dispute form with the Commissioner, click here to download a copy.
