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Public Warning Notice

Viagogo

The Director of Consumer Affairs is warning consumers about buying event or concert tickets from ticket resale website Viagogo.

  • Australian Competition and Consumer Commission (ACCC) has started Federal Court action against Viagogo. This is separate to the Public Warning issued by the Director of Consumer Affairs
  • Viagogo promotes itself as a ticket reseller to major events, concerts, sporting events and theatre
  • Headquarters are in Switzerland

Problems with tickets

  • Tickets issued in the wrong name
  • Fake tickets
  • Consumers denied entry to an event because the tickets are invalid
  • Viagogo accepting payment and not providing tickets
  • Hidden fees and charges
  • Heavily marked up ticket prices
  • Refunds not provided
  • Consumers are unaware they are dealing with a secondary ticket seller

What should consumers do

  • Always use an authorised ticket seller
  • Reconsider buying your tickets from Viagogo until they improve their business practices and comply with the Australian Consumer Law

Tasmanians who have had a bad experience with Viagogo can make a complaint to Consumer, Building and Occupational Services:

View the Public Warning Notice - Viagogo August 2017 (pdf, 26.8 KB)