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Product Safety

Product Safety Recall - Apple AC Wall Plug Adapter Image indicating new information

Apple has announced a voluntary recall of faulty AC wall plug adapters due to a risk of electrical shock. Adapters were shipped from 2003 to 2015 with Mac and certain iOS devices.

Apple is asking customers to exchange affected adapters for a new re-designed model. There is no charge to the customer. Replacement adapters are available through Apple stores and authorised resellers.  Consumers can register details on the Apple AC Wall Plug Adapter Exchange Program.  More product information is available at Product Safety Recalls Australia.

Product Safety Recall - Water Bottle (Big W Back to School Backpack) Image indicating new information

Customers are being told to return a faulty water bottle sold in Big W 'back to school' backpacks across Australia due to a potential choking hazard.  The bottle is part of the 4 piece Backpack bundle lunch set sold between 21 December 2015 and 21 January 2016. There is a risk the rubber top on the water bottle may become loose during use.  This could result in it detaching from the bottle, causing a choking hazard.

Customers should stop using the water bottle immediately and return it to any Big W store for a refund.

More product information is available at Product Safety Recalls Australia.  Customers can also contact Big W on 1300 244 999 (toll-free).

Toy and Nursery Safety Line - 1300 36 48 94

  • Ask questions about toys and nursery equipment
  • Get up-to-date product safety information
  • Report concerns about unsafe toys, nursery equipment or baby products

Consumer Affairs Victoria provides this service in association with Consumer Affairs and Fair Trading

Report an unsafe product

National product safety laws

  • The Australian Consumer Law (ACL) introduced national product safety laws on 1 January 2011.

Banned products and mandatory standards

  • Product bans (includes interim and permanent bans as well as a full list of banned products)
  • Product recalls (for suppliers and consumers)
  • Mandatory standards (includes mandatory and voluntary standards, regulation impact statements as well as a full list of mandatory standards
  • Product testing (for suppliers)

Permanent ban

Curtain and blind cord safety

Law and conduct

Other resources

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