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Client Feedback Form

The Office of Consumer Affairs and Fair Trading is committed to providing the best service possible and welcome your feedback to assist us in achieving this.  The information gathered from your response will be used in maintaining and improving the services this Office delivers.  You are not required to provide personal details however if would like a response you will need to provide contact details.

We invite you to use this form to:

  • Provide a suggestion to improve our service
  • Leave a compliment about our service
  • Leave details of a complaint regarding our service

THIS IS NOT A CONSUMER COMPLAINT FORM.  This is a Client Feedback Form only.  You should use our Online Enquiry facility if you require help with a consumer issue.


If you are leaving a complaint about our service please provide your contact details and we will endeavour to contact you within 10 working days.

1. Title 

2. First Name                            3. Family Name

4. Address

5. Town/Suburb

6. State

7. Postcode

8. Daytime contact number

9. Email address  *A confirmation email as well as a response from this office will be sent to this address if requested

10. Which service area?

11. Other service area (please specify below)?

12. Type of feedback

13. Details of your feedback/suggestion/complaint?

14. Do you require a response?

15. Privacy Statement

Consumer Affairs and Fair Trading is bound by laws that protect your privacy, concerning the collection, use and disclosure of your personal information.  The information you give us will be used to respond to your enquiry.  In accordance with the Personal Information and Protection Act 2004 information you have provided may be managed or disclosed to relevant complaint handling bodies as well as other public sector bodies where necessary for the efficient storage and use of this information.