Online Complaint Form To lodge a complaint with the Office of Consumer Affairs and Fair Trading, complete this form and supply any and all documentation as evidence in support of your allegation. Before submitting this form you should discuss the issue with the business, trader, property agent/owner/manager and seek appropriate redress directly from them in writing. Consumer Affairs and Fair Trading has no jurisdiction to pursue civil action on your behalf. If you lodge a complaint you must provide a daytime phone number and email address to enable CAFT to contact you All mandatory fields (marked with an ) must be completed You will lose all information entered if you refresh your screen All details should be reviewed carefully before submitting as details cannot be altered after they have been submitted 1. Preferred title 2. Other (preferred title) 3. First Name 4. Family Name 5. Residential or Postal Address
6. Town/Suburb 7. State 8. Postcode TAS NSW VIC SA WA NT ACT QLD 9. Daytime Contact Number 10. Email Address A complaint confirmation email as well as a response from this office will be sent to this address
11. If the issue relates to a business/trader/owner, it is recommended that you contact them first to try and resolve the matter. Have you been back to the trader? 12. If you have answered no, please give reason 13. Business/Trader/Owner Name (if known/applicable) 14. Business/Trader/Owner Address ( if known/applicable) 15. Business/Trader/Owner Contact Details (if known/applicable) 16. Details of your complaint Maximum 1000 characters (Please include description of goods or services, all relevant dates of purchase/service/contract made, cost of purchase/services/contract, method of payment) 17. Confirmation of information provided 18. How would you like us to respond to your email? 19. What would you like us to do with your complaint? 20. What will happen next?
If you have requested a response we will contact you within 7 working days. Once you have submitted this form, your complaint will be allocated to an investigation officer who will contact you if further information is required. If we decide to prosecute, you may be required to give evidence in court.
22. Privacy Statement
All personal information collected from you will be used in accordance with the
. Your personal information will be used for the purpose for which it is collected, and may be disclosed to contractors and agents of the Office of Consumer Affairs and Fair Trading, law enforcement agencies, courts and other organisations authorised to collect it. Personal information will be managed in accordance with the Consumer Affairs Act 1988 . Personal Information Protection Act 2004