The free Tasmanian ShopRight iPhone and Android apps provides instant advice on your refund, warranty and lay-by rights. ShopRight covers the new consumer laws - in force across Australia from 1 January - including refunds, warranties, defective goods and lay-bys and allows you to take copies of receipts and manage them.
Are you sick of sales people door knocking your home? Consumer Affairs and Fair Trading is participating in the national Do Not Knock campaign, and has produced a free Do Not Knock sticker that should dramatically reduce the number of unwanted visits to your house by sales people.
If you have a Do Not Knock sticker clearly displayed in the front of your house, and a sales person subsequently knocks on your door, you should complain about their conduct. You can send a letter of complaint to the company employing the sales person, advising of their unwelcome action, as well as writing to CAFT. CAFT will assess the information provided to determine if a breach of the direct selling provisions of the Australian Consumer Law has occurred, and will initiate enforcement action if appropriate.
Do Not Knock stickers are available free of charge at all Service Tasmania outlets or by ringing CAFT on 1300 65 44 99. You can also download and print a copy of the Do Not Knock sticker in pdf format. A sample template letter of complaint to the trader and a sample template letter of complaint to CAFT are both available. Posted Dec 2011
Under the Australian Consumer Law which came into effect on 1 January 2011, you have extra protections and rights when you buy goods and services from a door-to-door salesperson. To make sure things run smoothly use the Australian Competition and Consumer Commission's (ACCC) checklist when a salesperson comes to your door. If you think a salesperson has breached the law or if you need more information contact the ACCC Infocentre on 1300 302 502. Posted Jan 2012