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Department of Justice, Consumer Affairs and Fair Trading
Consumer Affairs and Fair Trading
 
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Consumer Resources

 

 

Downloads

 

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The free Tasmanian ShopRight iPhone and Android apps provides instant advice on your refund, warranty and lay-by rights. ShopRight covers the Australian Consumer Law (ACL) including refunds, warranties, defective goods and lay-bys and allows you to take copies of receipts and manage them.

 

 

  

 

 

Free Stickers

 

Do Not Knock sticker

Are you sick of sales people door knocking your home? Consumer Affairs and Fair Trading is participating in the national Do Not Knock campaign, and has produced a free Do Not Knock sticker that should dramatically reduce the number of unwanted visits to your house by sales people.

If you have a Do Not Knock sticker clearly displayed in the front of your house, and a sales person subsequently knocks on your door, you should complain about their conduct.  You can send a letter of complaint to the company employing the sales person, advising of their unwelcome action, as well as writing to CAFT.  CAFT will assess the information provided to determine if a breach of the direct selling provisions of the Australian Consumer Law has occurred, and will initiate enforcement action if appropriate.

Do Not Knock stickers are available free of charge at all Service Tasmania outlets or by ringing CAFT on 1300 65 44 99. You can also download and print a copy of the Do Not Knock sticker in pdf format. A sample template letter of complaint to the trader and a sample template letter of complaint to CAFT are both available.

 

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