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Date
Name (If known)
Position Title
Business Name
Address
SUBURB STATE PCODE
Dear (Name, Sir/Madam)
On (date) I (purchased/rented/was provided with) a (service) by your firm.
The (service) was unsatisfactory because (detail the problem). I am enclosing a copy of (contracts/receipts).
To resolve the situation I request that you (eg refund / perform service again / rectify the problem).
If this matter cannot be satisfactorily resolved by (date), I will consider taking further action through the Minor Civil Division of the Magistrates Court.
Can you please contact me as soon as possible to resolve the situation.
Yours sincerely/faithfully
Your Name
Address
Contact Phone Numbers
(Note: Keep a copy of all correspondence and documentation involving the matter)
