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Date
Name (If known)
Position Title
Business Name
Address
SUBURB STATE PCODE
Dear (Name, Sir/Madam)
I am writing concerning a problem I am experiencing with a (name of goods purchased including model number if available) purchased on (date) from your (location eg city store).
The problem (identify the fault/problem) began (state when eg upon plugging it in).
I contacted your store on (date) and spoke with (name the person) and was unable to satisfactorily resolve the situation.
I am requesting a refund of the purchase price and am enclosing a copy of the receipt as proof of purchase.
If this matter is not satisfactorily resolved by (date), I will consider taking further action through the Minor Civil Division of the Magistrates Court.
Your assistance is resolving this matter as quickly as possible would be appreciated.
Yours sincerely/faithfully
Your Name
Address
Contact Phone Numbers
(Note: Keep a copy of all correspondence and documentation involving the matter.)
