Advice and complaints

Advice and Complaints

Consumer Affairs and Fair Trading provides information and advice to consumers and traders on:

your rights and obligations
how you can best attempt to resolve a dispute or an issue.

You can contact us in the following ways:

Online Enquiry form (we will respond to your enquiry within 5 working days)

Telephone Advisory Service 1300 654 499

Email consumer.affairs@justice.tas.gov.au

Consumer Advice

Consumer Affairs and Fair Trading will only become involved in helping to resolve a dispute after you have attempted to resolve the matter yourself. You must go back to the trader/supplier and discuss the problem before contacting us.

Sample letters for you to use to contact the trader are available here:

Letter of Complaint - requesting a remedy for a service [ 37kb/1 page]
Letter of Complaint - requesting a remedy for faulty goods [ 39kb/1 page]

It is important that you keep copies of all documentation relating to the problem (such as quotes, receipts and correspondence) in case they are required at a later date.

Consumer Affairs and Fair Trading does not provide legal advice. If you require legal advice contact the Legal Aid Commission, a Community Legal Centre in your area or the Law Society of Tasmania.