Advice and complaints
Shopping and trading
Contracts and agreements
Buying a car
These free Tasmanian Shop Right iPhone and Android apps provide instant advice on your rights as a consumer. ShopRight covers the Australian Consumer Law (ACL) including refunds, warranties, defective goods and lay-bys. ShopRight also allows you to take copies of receipts and manage them.
Do Not Knock stickers
Do Not Knock stickers are available free of charge at all Service Tasmania outlets or by ringing CAFT on 1300 65 44 99. You can also download a paper copy of the Do Not Knock sticker (pdf, 50.6 KB).
If you have a Do Not Knock sticker clearly displayed in the front of your house, and a sales person knocks on your door, you should complain about their conduct. You can complain to the trader [sample letter to trader (doc, 29.0 KB)] as well as writing to CAFT [sample letter to CAFT (doc, 36.5 KB)]. CAFT will assess the information and will initiate enforcement action if appropriate.